This Privacy Policy describes how prntfy.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or use our printing services.
Collecting Personal Information:
When you visit the Site, we collect information about your device, your interaction with the Site, and information necessary to process your printing orders. We may also collect additional information if you contact us for customer support. This Privacy Policy refers to any information that can uniquely identify an individual as “Personal Information”. See below for more information about what Personal Information we collect and why.
Device information:
- Examples of Personal Information collected: web browser version, IP address, time zone, cookie information, pages or services viewed, search terms, and how you interact with the Site.
- Purpose of collection: to load the Site accurately for you and to perform analytics on Site usage to optimize our Site.
- Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
- Disclosure for a business purpose: shared with our website hosting and analytics providers.
Print order information:
- Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, phone number, and uploaded document files.
- Purpose of collection: to provide printing services to you, to process your payment information, arrange for delivery, provide you with invoices and/or order confirmations, communicate with you about your print job status, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our services.
- Source of collection: collected from you.
- Disclosure for a business purpose: shared with our payment processors and delivery partners.
Uploaded files and documents:
- Examples of Personal Information collected: document content, design files, images, and any other materials you upload for printing.
- Purpose of collection: to provide the printing services you request.
- Source of collection: collected from you.
Data retention: Files are stored for 30 days after order completion to allow for reorders and quality issues, then permanently deleted unless you request extended storage.
Customer support information:
- Examples of Personal Information collected: name, order number, delivery address, payment information, and phone number.
- Purpose of collection: to provide customer support.
- Source of collection: collected from you.
Sharing Personal Information:
We share your Personal Information with service providers to help us provide our printing services and fulfill our contracts with you, as described above. For example:
- We share information with print production partners who help fulfill your orders
- We share delivery information with our shipping and courier partners
- We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights
Using Personal Information
We use your Personal Information to provide our services to you, which includes:
- Processing and printing your documents
Processing payments. - Arranging delivery of your printed materials.
- Managing your account and print history
- Providing customer support.
- Keeping you up to date on new services and offers.
Cookie Usage:
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use different cookies to enhance your experience.
Types of cookies we use:
- Comment cookies: If you leave a comment, you may opt to save your name, email, and website in cookies for convenience. These cookies last for one year.
- Login cookies: When logging in, we set cookies to store login details and screen preferences:
1.Login cookies last for two days
2. Screen option cookies last for one year
3.Selecting “Remember Me” extends login persistence to two weeks
4.Logging out removes login cookies
- Editing & publishing cookies: If you edit or publish content, a cookie storing the post ID is saved. It expires after one day.
- Analytics and performance cookies: Help us understand how visitors interact with our website.
Used to make advertising messages more relevant to you and your interests.
The length of time a cookie remains on your device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded.
You can control cookies through your browser settings. Please note that removing or blocking cookies can impact your user experience, and parts of our website may no longer be fully accessible.
Behavioral Advertising:
We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:
We use Google Analytics to understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy. You can opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
We share information about your use of the Site, your purchases, and your interaction with our ads with our advertising partners.
You can opt out of targeted advertising by:
- FACEBOOK: https://www.facebook.com/settings/?tab=ads
- GOOGLE: https://www.google.com/settings/ads/anonymous
BING: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Your Rights
Data Retention
- Comments: If you leave a comment, both the comment and its metadata are retained indefinitely for moderation purposes.
User accounts: If you register on our site, your personal information is stored in your user profile. You can view, edit, or delete your personal information at any time (except for your username). Website administrators can also edit user information.
Access Rights:
If you have an account or have left comments, you can:
- Request an exported file of your personal data.
- Request that we delete any personal data, excluding data required for administrative, legal, or security purposes.
California Consumer Privacy Act (CCPA)
Under the CCPA, California residents have specific rights regarding their personal information. If you are a California resident, you have the right to:
- Request information about the personal data we have collected about you and how we use it
- Request to delete personal information we have collected from you
Opt-out of the sale of your personal information
Do Not Track:
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
Document and File Security:
We understand that your uploaded documents and files may contain sensitive or confidential information. We are committed to protecting your information:
- All file uploads are transmitted via secure, encrypted connections
- Your documents are stored in secure, access-controlled environments
- We do not review, scan, or analyze the content of your documents other than as needed to provide our printing services
- We do not use the content of your documents for any purpose other than fulfilling your print request
Document files are automatically deleted 30 days after your order is completed unless you have requested extended storage
Commitment to Data Security:
Your personal data is stored securely. Only authorized employees, agents, and contractors (who have agreed to keep data confidential) have access to your information. We implement appropriate technical and organizational measures to protect your personal information against unauthorized or unlawful processing, accidental loss, destruction, or damage.
Changes
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page.
Contact Information:
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at info@prntfy.com.
Last Updated: March 11, 2025: